Country flag

Customer Support Department 24/7

Return Policy

We can understand that sometimes the circumstances change and you may have to return the order. That's why we've given your
The 60-day return policy has been fixed.
60-day satisfaction guarantee

You can return the purchased products from us within 60 days of receiving and get store credit for refunds, exchanges or future purchases in exchange for them, if:

  1. You have found the product in a damaged or contaminated package;
  2. The product you found is defective or there is any other malfunction;
  3. You've found the wrong item;
  4. You have changed your mind and without using it but want to return the opened product.

We offer this 60-day return policy for products purchased on this website/ If you have purchased “Ryoko” products from other vendors, please refer to the site from where the purchase has been made, as such returns may be subject to the policy of the seller which we have no control over.

Order Received

60 days

You can return

Can't be able to return

Fill out the contact form

3 working days

Customer support will send to you:

  • link to the return form;
  • RMA number;
  • Address of the return.

Send us the return parcel + tracking number

Parcel received

14 Working Days

Refund Problems

Please note that the shipping cost is not refundable.

Steps to return a product

For more information about our Returns and Refunds Policy, please see our Terms of Service.